Multi-award winning transformation leader, strategist, and author of Sense and Respond: The Journey to Customer Purpose. Stephen Parry has an outstanding global reputation for organizational transformation and building customer and employee centric businesses.
Stephen is recognised as world-class expert in creating strategic differentiation for medium to global organizations, including change program design, competitive and operational strategy, Sense-and-Adapt business models, lean and agility enterprises.
Stephen’s strategic success has been featured on the BBC, in the Harvard Business Review with Professors Womack and Jones, and secured his place on the judging panel for the National Business Awards.
Cited as one of the Top 25 CX influencers of 2019/2020 by the Customer Experience Magazine, Stephen was a pioneer in applying Lean to Service Operations especially to large Scale IT infrastructure business and outsourcing. He is also the founder of the Sense and Adapt Academy: Adaptive Business Consulting and Education.